Our flat structure avoids the tendency to continually delegate and change the personnel involved in looking after each client; and our demonstrable commitment to training and retraining our people means that they are equipped to effectively manage our clients' needs.

We believe this continuity is the cornerstone of the understanding of our clients, and greater involvement, through proactive solutions, in identifying and advising on their needs.

Other benefits to our clients include:

• the avoidance of repeat questions
• speed of action due to familiarity
• comfort factor in constant relationships.